Returns and Warranty Information

MyGlucoHealth Warranty

Entra Health Systems warrants the MyGlucoHealth Meter to be free from defects in materials and workmanship for a period of 2 years from the date of original purchase. If at any time during the warranty period the MyGlucoHealth Meter does not work for any reason (except for obvious abuse), Entra Health Systems will replace it with a new meter, or equivalent product, free of charge.

The warranty policy applies only to the original purchaser of the meter and does not include the batteries supplied with the meter. Please read your operation manual or contact Entra Health Systems customer service for more detailed instructions on using your blood glucose meter. This warranty is in lieu of all other warranties, and does not cover damage caused by user modification, misuse, tampering or abuse. This warranty applies only to the original purchaser and/or its agents once registered.

Manufacturer's Warranty
All other products sold may be eligible for warranty coverage by the original manufacturer of the respective product. Please contact the manufacture of the product for further information.

Returns
Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging. 

Non-returnable items:

  • Developer Kits
  • Lancets
  • Lancing Devices

 

Return Authorization (RMA)
To complete your return, please contact Entra Health Systems and request a Return Merchandise Authorization (RMA). Once you are approved, we will give you an RMA.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.If you are approved, then your refund will be processed, excluding all shipping charges, and a credit will automatically be applied to your credit card or original method of payment, within a 10 business days. Re-stocking fee's may apply.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
info@entrahealthsystems.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should mail your product to: 1300 North Johnson Ave., Suite 100, El Cajon, CA 92020

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.